We are committed to providing high quality and responsive support for our customers.
12 months of email support (with phone support as needed) is included with each license of Axure RP. Typical response times during business hours are within 1 to 2 hours.
Please contact support@axure.com with any questions or requests.
FAQs
How do I request an extension on my trial?
Do you have a Mac version of Axure RP Pro?
Can I install Axure RP on more than one computer?
How do I transfer my license key from one computer to another?
Do you offer any discounts?
Do you sell through any resellers?
How do I order with a Purchase Order?
How do I request a quote?
How can we get your vendor information (i.e., W-9 form, Tax ID, etc.)?
How do I request an extension on my trial?
To request a 30 day extension on your trial, please send an email to
support@axure.com.
Do you have a Mac version of Axure RP Pro?
We are currently evaluating an OSX version for Axure RP. In the meantime, Axure RP will run on Mac/Intel computers with Windows under VirtualPC, VMware Fusion or Parallels.
Can I install Axure RP on more than one computer?
Each license can be used on a work computer as well as a home or portable computer.
How do I transfer my license key from one computer to another?
To transfer the license key, first reset the key on the old computer using Help->Reset License Key. On the new computer, install and run Axure RP and click on the "Register" link under "Licensing" in the Welcome Screen (Help->Welcome Screen). Enter the same licensee name and key.
Do you offer any discounts?
Non-profit, educational and government discounts are available. Please send an email to
sales@axure.com with proof of status to request a discount code.
Do you sell through resellers?
Axure RP is available through resellers around the world. Contact
sales@axure.com if you need assistance locating a reseller.
How do I order with a Purchase Order?
You can send POs to
sales@axure.com or fax to (415) 651-9527. For more details, click
here.
How do I request a quote?
To request a quote, please send the following information to
sales@axure.com:
- The product name (Axure RP Pro or Axure RP Pro Renewal)
- The number of units you wish to order
- The name to which the product should be licensed
- Your company's billing address
- Contact name, phone number and fax number
- The e-mail address where you would like the quote sent
How can we get your vendor information (i.e., W-9 form, Tax ID, Contact Person, etc.)?
To receive vendor information, please contact
sales@axure.com.