Product Debt

Product Debt

In a recent article here on the AxBlog I extolled the virtues of the accrual of technical credit and provided several examples of how we think the strategy has worked well for us in the past. If you saw that article, you might have come away with the idea that we’re...
Technical Credit

Technical Credit

Recently I’ve been gratified to read a couple of well-argued, nuanced assessments of the risks and advantages of the strategic accrual of technical debt: Joe Xavier’s How to Make Debt Pay, on TechCrunch, and Harry Roberts’s We Need to Talk About...
Agility is Mutual Respect

Agility is Mutual Respect

(This article is adapted from a talk I gave in September 2016 at UC San Diego, organized by San Diego Experience Design. I shared another portion of the talk last month.) Does Axure practice Agile software development? The short answer: yes and no. For the long...
How Customer Support Can Be a Product Experience

How Customer Support Can Be a Product Experience

The term “technical support” tends to conjure images of cavernous call centers filled with rows of workers who recite responses as they try to “close cases” and meet daily quotas. Kip Mitchell, Axure’s Support Manager, believes that there’s...