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TROUBLESHOOTING AXURE SHARE CONNECTION ISSUES
There are a number of actions in Axure RP that require a connection to the Axure Share servers: logging in to your Axure account, publishing a prototype to Axure Share, and any actions related to team projects hosted on Axure Share. If Axure RP is unable to communicate with the Axure Share servers while attempting one of these, you'll see the error message "Unable to connect to Axure Share. Please make sure you have an internet connection and try again".
UPDATE AXURE RP
RESTART AXURE RP
LOG IN TO AXURE SHARE IN YOUR WEB BROWSER
Check to see whether you're able to access the domains that Axure RP needs to communicate with. To do this, try navigating to share.axure.com in your web browser. If you're unable to load the page, something in your network security may be blocking access. You'll want to reach out to your IT department to get access to the following domains:
CHECK PROXY AND FIREWALL SETTINGS
If you're able to access the Axure Share website, something in your network environment may be blocking Axure RP’s internet access. This is often a firewall or, if you’re using a Windows computer, a proxy server.
In the case of a firewall, Axure RP will need to be added to its safe list.
For a proxy server (Windows only), you’ll need to configure Axure RP’s proxy settings at "Account > Proxy Settings" or by clicking "Proxy Settings" at the bottom of the Manage License dialog.
Your IT department may need to help you with these.
CHECK YOUR INTERNET CONNECTION
If none of the above steps has led to a solution, there may be a general internet connectivity issue to blame. This could be at the level of your computer or your network, so you’ll probably want to reach out to your IT department for assistance.
This could be caused by something as straightforward as an interruption in your internet connection, or it could be caused by a network security mechanism blocking Axure RP or the domains it's trying to access. The trouble-shooting steps below address the most common causes of this error.
If you'd rather work directly with an Axure employee to find a solution, please feel free to email us at firstname.lastname@example.org.
Ensure that Axure RP is up-to-date. To do this, compare the version number listed at "Help > About Axure RP" with the current version number listed on our website at www.axure.com/update.
(Version numbers depicted may not be current)
If you aren't running the current build, download and install it. Then, try uploading your prototype or logging in to your account again.
If for any reason you're unable to update, try restarting Axure RP. With older builds of RP, out-of-date IP addresses for Axure Share might occasionally get cached on the machine. Restarting Axure RP will clear that cache and allow the tool to fetch a new, valid IP.
Note: Once Axure RP is able to communicate with our servers, you can just use the "Help > Check for Updates" dialog instead.
Note: If you're able to access the Axure Share website in your web browser, you can upload your prototypes via the web interface. Learn how in our Axure Share Basics reference guide!