© 2002-2013 Axure Software Solutions, Inc. All rights reserved.

Mockup Software

Wireframe Software

Flowchart Software

Prototyping Software

SRS Documents

Web Design Software

iPhone Mockup Tool

iPad Mockup App

Visio Alternative

Powerpoint Alternative

Use Axure RP as:

WYSIWYG Editor

Search the online training and forums, ask the community, email support, or give us a call.

Axure is pronounced "ak shûr". An "ack" followed by the word "sure". There's no meaning behind it other than it's become synonymous with prototyping.

Each license can be used by the named user on two computers (two PCs, two Macs or one of each).

Before 6.5, to transfer the license key, first reset the key on the old computer using Help -> Reset License Key. On the new computer, install and run Axure RP. Bring up the Welcome Screen (Help -> Welcome Screen and Licensing in the main menu) and click on the "Register" link under "Licensing". Enter the same licensee name and key as you used on your old machine.

To request a 30 day extension on your trial, please send an email to support@axure.com.

Your clients don't need Axure RP unless they will be editing the file. They can view prototypes in popular browsers as described in the Interactive Prototypes 

article and view specifications in Microsoft Word. If they need to make changes to the file, they will need an Axure RP license.

The following companies provide a variety of Axure RP training services including onsite training.

If you can't find your answer, email is another great way to get in touch. If your question is specific to your RP file, send it over and we'll take a look.

We're also happy to set up a time for a call or a web meeting for things we can't resolve via email. We're here to help from 9am to 6pm Pacific and like to answer emails after hours too.

Customer Support:

support@axure.com

Sales Support:

sales@axure.com

Phone: (800) 895 - 0810

Fax: (415) 651 - 9527

United States

Taiwan & China

Discussion Forum

Twitter

Facebook

Vimeo

YouTube

Patience might be a virtue, but we'd like to provide you with the best quality answer as quick as possible. Here's how you can help:

          • Tell us which version of Axure RP you are using, and Mac or PC.

          • If there's an error message, include the message or better yet, submit the Bug Report and include your email address.

          • Screenshots are very helpful, and videos can be even better. Try using Jing for quick videos or screenshots.

          • If it's file-specific, attach the RP file to your email and point us in the right direction

No question is too big or too small. Looking forward to hearing from you.

Europe (German)

The discussion forum is a great place to find answers from our customer support team and from other Axure Fu Masters. And your questions (and answers) can help others too.

So come by and  introduce yourself, meet our team, and connect with other prototyping professionals.

Europe

Have questions?

We're here to help

Ask the Community

Contact Us

Help Us Help You

Learning Resources

Online Training

Tutorials

Widget Libraries

Sample Projects

Training Partners

Frequently Asked Questions

How the heck do you say "Axure"?

How do I request an extension on my trial?

Can I install Axure RP on more than one computer?

How do I transfer my license key from one computer to another?

Do my clients need Axure RP?

Australia & NZ

Search for the Answer

Training Videos

In 6.5, to transfer the license key, first reset the key on the old computer using Help -> Manage License Key, click Clear and then Submit. On the new computer, install and run Axure RP.  Use Help -> Manage License Key to enter the same licensee name and key as you used on your old machine.

Israel