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Use Axure RP as:
Search the online training and forums, ask the community, email support, or give us a call.
Axure is pronounced "ak shûr". An "ack" followed by the word "sure". There's no meaning behind it other than it's become synonymous with prototyping.
Each license can be used by the named user on two computers (two PCs, two Macs or one of each).
Before 6.5, to transfer the license key, first reset the key on the old computer using Help -> Reset License Key. On the new computer, install and run Axure RP. Bring up the Welcome Screen (Help -> Welcome Screen and Licensing in the main menu) and click on the "Register" link under "Licensing". Enter the same licensee name and key as you used on your old machine.
To request a 30 day extension on your trial, please send an email to firstname.lastname@example.org.
Your clients don't need Axure RP unless they will be editing the file. They can view prototypes in popular browsers as described in the Interactive Prototypes
article and view specifications in Microsoft Word. If they need to make changes to the file, they will need an Axure RP license.
The following companies provide a variety of Axure RP training services including onsite training.
If you can't find your answer, email is another great way to get in touch. If your question is specific to your RP file, send it over and we'll take a look.
We're also happy to set up a time for a call or a web meeting for things we can't resolve via email. We're here to help from 9am to 6pm Pacific and like to answer emails after hours too.
Phone: (800) 895 - 0810
Fax: (415) 651 - 9527
Taiwan & China
Patience might be a virtue, but we'd like to provide you with the best quality answer as quick as possible. Here's how you can help:
Tell us which version of Axure RP you are using, and Mac or PC.
If there's an error message, include the message or better yet, submit the Bug Report and include your email address.
Screenshots are very helpful, and videos can be even better. Try using Jing for quick videos or screenshots.
If it's file-specific, attach the RP file to your email and point us in the right direction
No question is too big or too small. Looking forward to hearing from you.
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Frequently Asked Questions
How the heck do you say "Axure"?
How do I request an extension on my trial?
Can I install Axure RP on more than one computer?
How do I transfer my license key from one computer to another?
Do my clients need Axure RP?
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In 6.5, to transfer the license key, first reset the key on the old computer using Help -> Manage License Key, click Clear and then Submit. On the new computer, install and run Axure RP. Use Help -> Manage License Key to enter the same licensee name and key as you used on your old machine.